Searching for a video KYC tool? Look out for these features

 


Many businesses and sectors have started using online tools and solutions so that they can be prepared if the world goes into lockdown again for some reason. It will allow them to provide better service, while also being more cost-effective than the traditional methods. The case is similar in the financial sector and can be seen with the changes made in the KYC procedure. With the introduction of digital KYC verification, customers have been given relief from standing in long queues and carrying their original documents to the branch offices. They can do this procedure remotely from their homes. Thus, if you are looking to get a video KYC tool for your business or organization, here are a few features that you need to look out for.

 Features required in a video KYC tool:

 Free demo service

It is a crucial part of any video KYC tool. Before confirming the purchase, you need to ask the provider to give you a free demo of the video digital KYC verification process done by the tool. You can also ask them to tell you about the pros and cons of the video KYC tool. This will help you to analyze and see if the product can fulfill the requirements of your business or organization.

 Customizing customer content

When you select a video digital KYC verification tool, select that one that can collect the real-time data on their customer, analyze it and customize the content according to their interests. This service can help you to understand the requirements of your customer in a better way.

 CRM Integration

The tool provided by the video KYC solution providers should provide streamlined functionality for both the customers and the employees of the business or organization using it. This will allow them to synchronize information across various software and platforms like mails or calendars for the seamless processing of tasks.



 Screen sharing

The tool provided by the video KYC solution providers should not be limited to just two people interacting with each other. It should provide other options like screen sharing between multiple accounts using the tool so that communicating and sharing information is simplified.

 Intelligent routing

When you are looking for a tool that can be used for providing video KYC, check if it has the feature of intelligent routing. Some parts of India do not have strong internet connectivity and thus the video KYC tool should prioritize conducting sessions in that area first while people from other areas can wait in the queue. This will be helpful for people looking to do KYC verification from rural or remote areas.

 Chatting feature

There can be a drop in video due to poor network connectivity. In such situations, the chat feature provided in the video KYC tool can prove to be helpful as it allows the people in the call to still communicate even if the video footage is unavailable.

 These are some of the features that video KYC tool providers must demonstrate to the customers. Check if the provider can present most of these before you determine to purchase their video KYC tool.

 

Location: India

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